Web1 day ago · The Growing Need for Knowledge Management. By Blair Pleasant. 12 Apr 2024. Opinion. With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important. Self-service, chatbots, virtual agents, and digital tools all rely on knowledge bases and ... WebBCStrategies 2024 Recap. BCStrategies Experts Jim Burton, Elizabeth English, David Smith, Joseph Williams, Blair Pleasant, Kevin Kieller and Steve Leaden discuss key …
Blair Pleasant - Santa Rosa, California, United States
WebBCStrategies Experts, including Steve Leaden from Leaden Associates, offer thoughts on everyday tools and technology. Blair Pleasant moderates. Click to listen. Unified Communications analysts and consultants get a lot of stuff to try out. In this Industry Buzz podcast, the UCStrategies Experts discu ... WebThe rapid advancements in artificial intelligence have given rise to models like ChatGPT, revolutionizing our interaction with technology. Now, the AI… huber heights rave cinema
The Collaborative Contact Center w/Blair Pleasant
Webauthor: Kai An Chee. Blair Pleasant is an independent analyst, President and Principal Analyst of COMMfusion, and co-founder of BCStrategies. She has 20+ years of experience in unified communications and helps both end-user and vendor clients, and provides a variety of custom consulting services. With the rise of the hybrid workplace, online ... Webauthor: Kai An Chee. Blair Pleasant is an independent analyst, President and Principal Analyst of COMMfusion, and co-founder of BCStrategies. She has 20+ years of … WebAbout the Author Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies. As a communications industry analyst, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor huber heights registration